Mesh/Indicium AI - Employee Health & Protection Partner
Over the past two years, Globacare has worked closely with Mesh AI to support and manage their employee health and protection benefits across private medical insurance, group life, and critical illness.
What began as a broker replacement has developed into a long-term partnership, with ongoing day-to-day support embedded into their business.
The Challenge
Mesh initially approached Globacare after becoming dissatisfied with their previous broker relationship.
Key issues included:
- Lack of proactive advice and strategic direction
- Rising premiums with little explanation or forward planning
- Limited visibility of insurer tools and available support
- No clear long-term approach to managing costs and cover
Despite multiple policies in place (income protection, group life, critical illness, and PMI), there was no joined-up strategy or ongoing engagement.
Our Approach
Following initial discussions, Globacare was appointed as Mesh’s broker across all employee health and protection lines.
While some policies had already renewed, we identified an opportunity to immediately review their private medical insurance and implement a longer-term strategy.
Our approach focused on:
- Strategic Planning Moving away from short-term pricing fixes to a structured, multi-year approach designed to stabilise premiums and improve market access over time
- Market Positioning Repositioning the PMI arrangement to allow for stronger insurer engagement at future renewals
- Clarity & Education Providing clear guidance on insurer tools, benefits and available support, ensuring the business fully understands and utilises their cover
- Ongoing Support Acting as a day-to-day partner to the business, supporting both the leadership team and employees with queries, claims and general servicing
The Outcome
- A clear, forward-looking strategy to manage premium increases over the next 2-3 years
- Improved understanding of employee benefits across the business
- Stronger engagement with available insurer tools and support services
- A consistent, responsive broker relationship embedded into day-to-day operations
- Positioned for a broader and more competitive market review at future renewals
‘’Globacare have become a key partner to our business, supporting us across our health and protection programmes. They provide transparent advice, strategic insight and consistent support to both our HR team and employees’’
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